COMMENT: Another Outsourcing Risk - Data Theft

Cnet reported a case in India where a call centre worker was caught copying personal information about its customers onto a compact disc. The employer had British and American clients from various industries. The stolen data has been alleged to be made available for a price.

With businesses all around the world looking to reduce their cost of operations, outsourcing has become an effective means to lower cost. India has been an established call centre for all kinds of industries. Unfortunately, with the loss of private data through theft by employees of these outsourcing companies, businesses stand to loose in the long term. How such risk can be avoided or managed is critical for the outsourcing market in India. Until that trust can be restored, businesses must be looking at how such risk can damage its business.
Indian call center worker arrested CNET News.com
Indian call center under suspicion CNET News.com